Privacy Policy

1. Information We Collect

We collect personal information necessary to operate the SerbisyoHub platform. This includes:

• Identity Information: Name, phone number, email address, and biometric data (if enabled on your device).
• Location Data: GPS coordinates to match customers with nearby providers. Note: Provider locations are fuzzed for privacy.
• Financial Data: Bank account or e-wallet details for payout processing via our escrow partner, Xendit.

2. How We Use Your Data

Your data is strictly used to facilitate bookings, process escrow payments, verify identities (KYC), and improve platform safety.

3. Data Security & Storage

We implement enterprise-grade security including Row Level Security (RLS) and AES-256 encryption. Your sensitive ID documents are stored in secure buckets that are completely inaccessible to the public.

4. Your Rights

Under the Philippine Data Privacy Act of 2012, you have the right to request access to, correction of, or deletion of your personal data at any time by contacting our support team.